At Hamza Surgical, we are committed to providing high-quality medical equipment and supplies, as well as exceptional customer service. We understand that sometimes products may need to be returned or repaired, and we have outlined our return and warranty policy below to ensure a smooth and hassle-free experience for our customers.
- Return Eligibility: Products purchased from Hamza Surgical may be eligible for return within 7 days from the date of delivery, provided they meet the following conditions:
- The product is in its original packaging, with all accessories and manuals included.
- The product is unused and in its original condition.
- The reason for the return is due to a manufacturing defect, damage during shipping, or a mistake on our part.
- Return Process: To initiate a return, customers must contact our customer service team by phone or email. Our team will guide you through the process and provide a Return Authorization Number (RMA). Please note that any returns made without an RMA will not be accepted.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect, damage during shipping, or a mistake on our part.
- Refund: Once the returned product is received and inspected, a refund will be issued to the original method of payment. Please note that it may take up to 14 business days for the refund to be processed.
- Warranty Coverage: Hamza Surgical offers a limited warranty for all products purchased from Hamza Surgical. The warranty covers manufacturing defects and malfunctions that occur during normal use.
- Warranty Period: The warranty period varies by product and is indicated on the product page at Hamza Surgical. Please refer to the product page or contact our customer service team for specific warranty information.
- Warranty Claim Process: To make a warranty claim, customers must contact our customer service team by phone or email. Our team will guide you through the process and provide instructions for returning the product.
- Warranty Exclusions: The warranty does not cover damage caused by misuse, neglect, accidents, unauthorized repairs, modifications, or normal wear and tear.
- Warranty Repair or Replacement: Once the defective product is received and inspected, Hamza Surgical will either repair or replace the product, at our discretion. The repairing of the product will be free, however, the customer will pay Rs./200 shipment charges (Charged by Leopards/TCS Couriers).
In conclusion, at Hamza Surgical, we are committed to providing our customers with high-quality products and exceptional customer service. Our return and warranty policy is designed to ensure a smooth and hassle-free experience for our customers. If you have any questions or concerns about our policy, please do not hesitate to contact our customer service team for assistance.
Note: We do not accept warranty claims and returns from other websites such as Daraz, Sehat, Telemart, Dawaai, Pak Surgical, emeds, iShopping, Surgical Hut, Naheed, Symbios, Shifaam, Bright Way, Medical Supplies Pakistan, Insta Care, AlfaMall, Servaid Pharmacy, Pharmago, MedOnline, Tabiyat.pk, DVAGO, Home Shopping, Oladoc, FoodPanda, and others.