No Refund, No Replacement, No Exchange

Due to the nature of medical and health-care equipment, and to protect the hygiene and integrity of every product we ship:

• We do not offer refunds on any purchase.
• We do not offer product replacement or parts replacement.
• We do not offer exchange of products.
• Change of mind is not a valid reason for any claim.

Support for eligible items is limited strictly to service & repair warranty, as described below.

Reporting a Delivery Issue

If your product arrives damaged, defective, incorrect, or incomplete, you must report it within 2 days of delivery so we can assess the item for a repair or service claim.

• Raise your claim on WhatsApp: 0312-4015-958.
• Share your order details, photos, and an unboxing video where possible.
• Claims raised after 2 days are handled under repair warranty only (where applicable).

Service & Repair Warranty

Warranty applies only to products that carry a manufacturer / brand warranty, and covers repair or service only — never refund, replacement, or exchange.

• BP Apparatus & Digital Health Monitors: 1-Year brand repair warranty.
• Nebulizer Machines: 1-Year repair warranty (portable / mesh nebulizers not covered).
• Brand terms vary — e.g. Omron BP apparatus carry a 3-Year repair warranty.

Hamza Surgical does not repair products in-house. Eligible items are forwarded to the manufacturer for repair; warranty terms are set by the brand.

Warranty Exclusions

A warranty claim will not be accepted if:

• The product has been misused, mishandled, or physically damaged.
• The customer has attempted to open or repair it themselves.
• The product was purchased from any other website or seller.
• The delivered product was changed, swapped, or tampered with.

Not covered under repair warranty: Air Mattresses, Heating Pads & Accessories, and Massagers.

Non-Returnable Items

For hygiene and safety reasons, the following are strictly non-returnable and non-claimable except for a valid in-warranty repair (where applicable):

• Stethoscopes
• Manual Breast Pumps
• Thermometers
• Mercurial / Non-Mercurial Sphygmomanometers
• Aneroid Sphygmomanometers
• Air Mattresses
• Blankets & Heating Pads
• Health Accessories

Courier & Delivery Charges

For any repair or warranty claim, the product must be sent to our office. All courier charges — both ways — are paid by the customer.

Parcel Refusal Policy

If a customer refuses to accept a parcel after dispatch or at the time of delivery:

• Any advance payment will not be fully refunded.
• Delivery, courier, and return-courier charges are deducted from the advance.
• Any remaining balance may be adjusted at Hamza Surgical’s discretion.

Courier and handling charges are incurred once a parcel is dispatched.

Authenticity Guarantee

Every item sold by Hamza Surgical is 100% authentic and branded. This authenticity assurance relates to product genuineness only and does not constitute any refund, replacement, or exchange commitment.